Recent Why SERVPRO Posts

Why a Local Partner Is Important | SERVPRO of Tri-County

5/15/2024 (Permalink)

group of 3 SERVPRO reps standing near a green semi truck at a work site No job is too big or too small for our team of industry leading experts at SERVPRO of Tri-County!

Disasters are one of those things that none of us want to think about. Considering what home might look like with damage is just too hard to imagine.

When a natural disaster is predicted, you can do a lot of prep work in order to mitigate some of your losses. Unfortunately, even the most prepared home could end up facing damage. A disaster striking inside your home could create even more chaos since they are almost always completely a surprise.

No matter where it comes from or when it strikes, when disaster hits we are all anxious to get our lives back to normal as fast as possible. That is why local companies are important.

<h3the-right-choice">Making the Right Choice

Getting through a disaster is a stressful situation, and finding your home damaged afterward can make you feel completely overwhelmed. You need to move fast and make some pretty big decisions, all while trying to handle your emotions. Having a professional team that can help you navigate your next steps is crucial.

Timing after a disaster is important, as damage can get worse over time. You need to choose the right restoration service fast. Look for a company that has an experienced staff that is certified. They should also be available around the clock—disasters don’t keep a schedule.

SERVPRO of Tri-County meets all of those requirements, but comes with the additional benefit of being locally owned and operated. That means when you work with us, you work with your neighbors.

Because we live in the community, we have experienced the same disasters you have and felt the same physical and emotional toll that disasters bring. We aren’t just trying to get a job done—we are trying to put our community back together.

<h3history-of-experience">A History of Experience

After a disaster strikes and leaves you facing a recovery process, a knowing and friendly face will be very comforting, but you also need to know that your life is going to be back to normal fast. SERVPRO® is backed by a national brand, which means we can always have the right amount of help when our community needs it.

SERVPRO was started in 1967 and has been growing in the restoration industry ever since. Around the nation, there are currently more than 2,000 locations, including this one right here in the north Georgia.

Working with SERVPRO means you are working with a team that has been highly trained in every aspect of disaster recovery. With training, experience and certifications, our team really is the only crew you will need.

Our team can handle every aspect of your restoration, from start to finish. If your roof needs to be tarped we will get it done, just like we can get rebuilding an entire section of your house done. We stay ahead of the latest techniques and technology, and we consistently update our equipment. Whatever is needed to tackle recovery fast we will do so that our community can be put back together quickly.

A history of experience and a team that loves this community makes SERVPRO the best choice for you any time a disaster strikes. Whatever you need, we’ve got it.

Want to learn more about everything we can do for you? Contact us to be prepared for anything.

Insurance Claims Made Simple | SERVPRO of Tri-County

5/15/2024 (Permalink)

team of servpro workers unloading a branded work van and entering a business for a commercial job SERVPRO of Tri-County is Here to Help® with your business' disaster recovery!

A disaster striking your home or community can leave your head spinning. The swirl of thoughts running through your mind will likely be dominated by concern about how your friends and loved ones are doing, along with worry about whether your home has been damaged.

In the midst of those thoughts, you may not consider needing to file an insurance claim. Even though it may be far from your concerns, the sooner you can start the recovery process, the easier things will be.

That is where our team comes in. We are available around the clock to help you work through all the parts of your recovery you haven’t thought about yet. We will make managing everything simple.

Start Fast, Document Often

Timing matters in every kind of disaster that happens. The faster you can respond, the more you can mitigate your potential losses. Make sure you take steps to stay safe, though, when you do choose to respond. Stay out of floodwaters, avoid downed trees and power poles and keep back from hotspots from a fire.

Stay in a safe place until officials have given an all-clear. When you do head out to assess the situation, check on your friends and neighbors first. Clear the way for emergency vehicles as safely as you can, and address any needs you can.

Once you know that everything is OK as it can be, call us at SERVPRO®. We will start your recovery right away, taking as much information as we can over the phone as we put together a team to head to your property.

When you know that our team is headed in your direction, start taking photos of the damage. While it is ideal to leave repairs to the professionals, if you see something you can fix immediately in order to stop additional damages, go ahead and do so. Make sure you take notes about the before and after of what you did. When it comes to insurance claims, the more documentation you can provide, the better.

Leave It to Our Team

The first step our team will take once they get to your property is to start securing your home in order to avoid more damage from the elements. While we tackle a roof that needs to be tarped or windows that need to be bored, we will also start looking through what you have already documented in order to add to it. Our professionals are not just trained in disaster recovery, but we are also highly trained in insurance requirements and standards.

We will build an itemized list of all your losses while we work through your recovery. We will also add photos to what you have already taken. We come with certifications on insurance inspections expectations, and we make it our goal to restore rather than replace your property. Whatever we can do to make your claims process simple and keep your costs low, we will do it.

You can put your recovery into the hands of our team and trust that things will be handled well. From ensuring your insurance claims process is smooth to ensuring your recovery is quick, we’ve got you covered.

When a disaster strikes, call us to make your recovery process—insurance claims and all—simple.

Why SERVPRO?

1/5/2022 (Permalink)

two SERVPRO techs loading air movers into a van SERVPRO techs are not just highly trained and professional, They are also your neighbor's from Toccoa, Lavonia, Hartwell, Royston and Elberton.

Professional cleaning and restoration services are needed in homes and businesses on a daily basis. Usually, that need is sudden, immediate, and inconvenient.

But, who to trust in those moments of need?

Your local SERVPRO of the Mountains can provide many answers to those needs and questions.

SERVPRO Industries has been serving American since 1967 – over 53 years and counting. During that half century, the company has continually collected and trained its teams with best cleaning and restoration methods available.

SERVPRO Industries maintains an IICRC (Institute of Inspection Cleaning and Restoration Certification) accredited school on its campus in Gallatin, Tennessee. This school trains hundreds of SERVPRO professionals in the many facets of fire, water, and mold damage restoration.

Additionally, the 25 plus SERVPRO offices inside the state of Georgia meet several times each year to share new ideas, tackle challenges and train on the best practices required by the ever-changing needs of the restoration industry.

While skill, training and experience is vital to helping, it is not enough. Service professionals that you invite into your home or business must be honest, trustworthy, and caring.

Your hometown SERVPRO of the Mountains has been locally owned and operated by the Collins family since 1995. It is staffed by caring people who make their homes in beautiful Northeast Georgia. Whether they live in White, Habersham, Banks or Rabun Counties each of our customers are also our neighbors.

That means not only do we bring skill to your restoration needs, but a caring and compassionate attitude to every job as well.

You can rely on SERVPRO of the Mountains to be “Here to Help” when the need for fire, water and mold damage restoration arises in your home or business.

Lead Safe:

9/28/2020 (Permalink)

wall covered in flaking lead paint and a danger sign SERVPRO technicians are trained to know how to identify and remove lead paint.

Prior to 1978, lead was used as an additive to many paints. When that paint is disturbed especially during renovation, repair or painting, that lead can be released in chips or dust.

Lead-based paint was used in more than 38 million homes until it was banned for residential use in 1978.

It is important to follow lead safety protocols when work is being in any pre- 1978 home or building where children live or play.  

Lead can affect children’s brains and developing nervous systems, causing reduced IQ, learning disabilities, and behavioral problems. Lead is also harmful to adults.

Lead in dust is the most common way people are exposed to lead. People can also get lead in their bodies from lead in soil or paint chips. Lead dust is often invisible.

The most common way to get lead in the body is from dust. Lead dust comes from deteriorating lead-based paint and lead-contaminated soil that gets tracked into your home. This dust may accumulate to unsafe levels.

Then, normal hand to-mouth activities, like playing and eating (especially in young children), move that dust from surfaces like floors and window sills into the body.

Home renovation creates dust. Common renovation activities like sanding, cutting, and demolition can create hazardous lead dust and chips.

SERVPRO of Tri-County is a Georgia state certified Lead Safe Firm.   We follow the guidelines of proper demolition, containment, and cleanup processes.

You can rely on your hometown professional to advise and assist you when fire, water or mold damage requires restoration or renovation.

We are close to home

9/28/2020 (Permalink)

Business area of downtown Hartwell We love our small town and are Here to Help our neighbors whenever they might need us.

One of the great things about living in Northeast Georgia is the lack of crowds.   Our rural communities allow us the time to enjoy life and our neighbors.

We all accept the challenge of living in our smaller towns and country addresses means that sometimes supplies and services can be delayed.

Often, we are forced to wait for professional service providers to travel from out of our area.  Sometimes from as far away as Atlanta!

But, if your home or business is stricken with fire, water or mold damage, those qualified professionals live and work right in our community.

SERVPRO of Tri-County is located right in central Hart County and is just a few minutes’ drive from Elbert, Franklin and Stephens Counties.

Because we are your neighbors, we take even more pride, care and concern to ensure that every customer is treated with the highest quality service and professionalism.

Don’t wait for help to come from miles and miles away!   Call your hometown professionals at SERVPRO of Tri-County whenever you are faced with fire, water or mold challenges.

Why we never stop learning.

8/28/2020 (Permalink)

Classroom with desks and chalk board that reads, "Education is the key to success". SERVPRO of Tri-County provides restoration services for Fire, Water and Mold events. But did you know that we are educators as well?

Most everyone is familiar with SERVPRO of Tri-County’s commitment to providing restoration services for Fire, Water and Mold events.  But did you know that we are educators as well?

Most people aren’t aware that in addition to their initial licensing, insurance professionals are required by the state of Georgia to attend 10 to 15 hours each year of continuing education. Both insurance agents and insurance adjustors are required to attend these courses each year to maintain their licensing.

Since 1988, SERVPRO of Tri-County has been providing continuing education courses on topics like; Fire, Water and Mold restoration as well as Ethics for our insurance colleagues.

Those classes have been held at both our offices in Hart and Habersham Counties. We also have held courses in Toccoa to give our students an even more convenient location.

When requested, we have also provided these courses in the offices of many of our agents in Elberton, Hartwell, Royston, Cornelia, Clarkesville, Cleveland, and Clayton.

Nick Alzen, Justin Glenn, Nick Freeman and Don Collins have all participated as local instructors which requires us to attend and complete the state of Georgia's mandated training as well.

These classes have given a great opportunity to examine, discuss and make plans to better serve the insureds that our clients help when they have claim events.

We are your Hometown Team!

8/28/2020 (Permalink)

Logo, silhouette of a house with "the hometown team" written in front. Your hometown SERVPRO of Tri-County has been locally owned and operated by the Collins family since 1988.

Professional cleaning and restoration services are needed in homes and businesses on a daily basis. Usually, that need is sudden, immediate, and inconvenient.

But, who to trust in those moments of need?

We all want the best and most up to date training and equipment. It is critical that a restoration company stay current on new trends, machines, cleaning products and resources available.

But all those resources are inadequate if the personnel on site don’t care about the customer. It is critical that your service professionals are compassionate and engaged in find the best solutions for your disaster recovery needs.

Your local SERVPRO of Tri-County has a staff with well over 100 years of combined experience.

Your hometown SERVPRO of Tri-County has been locally owned and operated by the Collins family since 1988. It is staffed by caring people who make their homes in beautiful Northeast Georgia.

Whether they live in Hart, Stephens, Franklin or Elbert Counties each of our customers are also our neighbors. All of our staff live in your neighborhood. They attend church, send their kids to school and shop in the same community that you do. 

That local engagement further strengthens our resolve to help our neighbors in the most effective, compassionate, and caring manor.

Call us whenever disaster strikes your home or business.

https://www.SERVPROtricounty.com/

What are your neighbors saying?

8/28/2020 (Permalink)

logo of three houses together with the word, "neighbors" written up front We understand that we are not just going to a job site, rather we have been trusted and invited into a person’s home.

SERVPRO Industries has been serving America since 1967 – over 53 years and counting.  During that half century, the company has continually collected and trained its teams with the best cleaning and restoration methods available.

While skill, training and experience is vital to helping, it is not enough. Service professionals that you invite into your home or business must be honest, trustworthy, and caring.

Anyone can toot their own horn and say that they offer the best in high quality service. They can say that their people are professional, caring and compassionate.

But the real test is what do their customer’s say about them?

You can see our reviews on Google, Facebook and Yelp. Plus, we also have over 100 customer reviews on this website.

The reviews paint the picture of the kind of employees that we are proud and blessed to have represent us. Words like caring, professional, and quality are descriptions about our staff that are frequently peppered throughout these reviews.

So many of our reviews confirm not only the competence of our team but the respect and care that they show each of our customers.

We understand that we are not just going to a job site, rather we have been trusted and invited into a person’s home.  Usually to help with a water, fire or mold damage that has disrupted their home, their family and their peace.

The compassion of our SERVPRO team is a key ingredient to helping our customers return their home and businesses to being “Like it never even happened.”